Harbor is seeking a Client Account Specialist (Billing) with previous experience in denials management.
The ideal candidate will possess strong communication and problem-solving skills.
Works collaboratively with internal and external customers to obtain, update, submit, and interpret client account information.
Position is full time
Education/Experience/Other Requirements:
Certificate in Medical Billing or an associate degree in business, healthcare, accounting, or closely related field required, or may substitute four years related experience in lieu of degree.
Demonstrated knowledge and understanding of health/behavioral health billing procedures and eligibilities for third-party providers preferred.
Previous coding experience in a behavioral healthcare setting preferred.
Strongly prefer prior experience in customer service and behavioral health setting.
Must have strong attention to detail and be able to communicate effectively with various individuals.
Competent computer/PC skills using Microsoft Office 365, Excel, and electronic health record systems.
Must be able to establish daily work priorities and work independently and efficiently to meet deadlines
Must be honest, dependable, self-disciplined, organized and be able to work well as a team member.
Essential Job Competencies/Primary Duties:
Customer Accounts Specialists may be assigned specific primary tasks and/or distinct client or payer populations for primary accountability and oversight
Receives incoming questions from clients, payers and/or clinicians regarding client accounts; initiates data submission for any additional information needed, and interprets information back to the client, payer and/or clinician.
Verifies insurance coverage, co-payment, and coordination of benefits and updates client billing information accordingly.
Reviews, monitors, updates and ensures timely submission and follow up for payer authorizations
Prepares paperwork for self-pay accounts to be sent to collections and adjusts self-pay balances when accounts are sent to collections.
Maintains current knowledge regarding public payers, third-party and first-party payment procedures and regulations.
Monitors dashboard and runs reports daily to monitor and initiate corrective actions as necessary to ensure accuracy and completeness of billing, service and charge information for timely submission.
Processes daily mail payments and Explanation of Benefits that accompany payments.
Reviews charges for accuracy and generates claims for billing to payers and/or clients and follows up timely on claim generation errors.
Enters payments received and balances input to deposit.
Investigates denials from payers and initiates timely follow up.
About Harbor:
A leading provider of mental health and substance use treatment for over 100 years
350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process.
You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company.
Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
Medical, dental, and vision coverage
Retirement plan with company match
Generous paid time off, sick time, and paid holidays
Tuition and professional license reimbursement programs
Clinical supervision hours offered
Employee referral bonuses
Ability to make a difference in your community!
Licenses & Certifications
Preferred
No License
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