Provide a high level of customer service by performing emergency road service, towing, accident recovery, and police impound towing and /or abandoned vehicle recovery using assigned truck and towing equipment in a professional, safe workmanlike manner as trained.
Operate Light Duty to Medium Duty wreckers to tow small box trucks; cars.
Operate rollbacks for recovery, rollovers and winch outs.
Perform timely and correct logging with dispatch, paperwork, daily reports and/or other necessary documentation.
Will perform the duties of Wrecker Operator.
Essential Job Functions:
Must work safely
Must provide great customer service
Must have good attendance
Must be able to work as a member of a team
Respond to calls dispatched in a safe, timely manner
Provide roadside assistance in a safe, professional manner; free of accidents, injuries and damage
Communicate with dispatch in a professional manner and be informative as it relates to information necessary to document your status in serving a call as well as accurate ETA’s when requested
Provide a high level of customer service in a professional, ethical manner
Professionally and safely perform emergency road service duties as may be dispatched, such as:
Change flat tires; airing up tires that are low
Jump start vehicles whose batteries pass road test and are only discharged and unable to start the vehicle
Deliver a few gallons of fuel to those out of gas
Perform minor repairs
Perform lock out procedures for customers who have locked their keys in their car
Perform damage free towing
Perform accident towing and scene cleanup
Inspect truck and related equipment, tools, rigging, inventory and complete and turn in your pre-shift inspection prior to beginning duty each day
Maintain truck fluid levels according to manufacturer’s standards and note quantities added on the pre-shift inspection
Trucks are to be kept clean inside and out; tools and equipment are to be stored in the designated locations and kept in workmanlike condition; damage tools and equipment or missing must be reported immediately
Must use vehicles as assigned by supervisor
At times when “on call” and other duty time MUST answer phones/emails/texts immediately and respond within the required ETA for specific call.
Fuel tanks to be kept full at all times
Be well-groomed, wearing a clean uniform and safety jacket or vest at all times with identifying name and company name clearly visible
Perform work safely at all times
Wear required PPE at all times
Attend all required safety training
Attend all required wrecker training
Perform other duties as assigned by management
Experience Required:
Current DOT Physical
Pass Drug test according to DOT requirements
Pass Background check
Be insurable under company’s Insurance carrier
High school diploma or GED
Skilled and Abilities Required:
Thorough knowledge of equipment used
Problem solving – use reason even when dealing with emotional topics
Provide quality customer service at all times; responding to customer’s needs even in emotional situations
Confirm information and provide service options; explain service procedures
Exhibit sound and accurate judgment to support and explain reasoning for decisions; include appropriate people in decision making process
Use of time efficiently and productively
Demonstrate accuracy and thoroughness in keeping with company quality standards
Observe safety and security procedures at all times
Adapt to changes in the work environment as they occur
Demonstrate dependability; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary
Establish and maintain effective working relationships with employees, customers and the public
Follow written and verbal instructions, including manufacturers service specifications
Communicate effectively, verbally and in writing
Be able to lift up to 75 pounds
Exposure to variable weather conditions on a regular basis
Mechanical abilities to make minor repairs to vehicles
Regular required to be able to use hands, fingers, be able to feel, hear, stand walk, reach with hands and arms to stoop, kneel, crouch or crawl; sit in vehicle seat for extended periods; perform significant amount of lifting, bending, twisting, climbing, listen and respond to radio phone communications; good vision
Regular exposure to moving mechanical parts, fumes, air born particles, toxic and caustic fumes; noise levels ae usually moderate
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