Hospital Liaison, Customer Service

MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years! MSC is an 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of2021 - HME Provider of the Year! We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program 401k (with a matching program) / Roth IRA Company Discounts PayActive/On-Demand Pay Paid vacation, Sick Days, You Days and Holidays **Starting pay $21/hr The Hospital Liaison is responsible for performing all tasks relative to institutional communications with the patient/client and referral sources within the designated facilities.
Learn more about this Hospital Liaison position by watching this 2 minute video: https://youtu.
be/dTRvqWUH8Xs Responsibilities and Duties: Handles intake inquiries from Case Managers and intakes all pertinent customer order information including documentation required to meet coverage criteria.
Assists with in-hospital set-ups for home-going oxygen and other home-going modalities Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems while still in the facility Markets our services to the Case Managers and other potential referral sources within the designated facility Maintains open communications with all referral sources and documents with whom and with what frequency Other duties as assigned.
Qualifications: Education: Graduate of an accredited high school or GED equivalence.
Experience/Knowledge/Skills/Physical Requirements: Two years (minimum) of HME customer service experience strongly preferred.
Knowledge and understanding of intake implications of industry change.
Excellent skill sets in communication and customer relations.
Detail oriented with excellent interpersonal and organizational skills (a TEAM player)