*SUMMARY *
Provides customer and field sales support on all service related issued including order processing, policy/program interpretation, product & technical inquiries, situation investigation and resolution.
Expedites inbound/outbound correspondence, handles returns, defectives, and shipping and billing discrepancies.
*RESULTS AND EXPECTATIONS:* other duties may be assigned as needed by Customer Service Manager
*DUTIES:*
1.
Process incoming calls from customers and field sales to handle inquiries and complaints, troubleshoot, process orders, recommend products based on need, competitive comparison, initiate Situations and provide technical assistance while maintaining a positive company image.
2.
Process customer orders via telephone, mail, fax, and EDI with emphasis on accurate entry and administration of customer’s unique buying arrangements.
3.
Acts as liaison between customers, field sales, and inter/intra departmental personnel on service related issues.
Coordinates and expedites communications to insure satisfactory resolution.
4.
Investigates and analyzes service deficiency claims, seeing that appropriate debit/credit adjustments are issued via the Customer Situation System if warranted.
Identifies situations where additional service recovery action may be required.
5.
Administer Sales Promotions that require intervention at point of order.
Monitor orders and counsel with customers on promotions or order upgrade opportunities that are in the customer’s interest.
6.
Provide training/orientation to new team members as required.
*EDUCATION and/or EXPERIENCE*
High School Diploma/G.
E.
D.
and/or some college preferred.
Minimum two years experience in business to business customer service environment.
Example - Amazon
*REQUIRED SKILLS*
Working knowledge of Microsoft Office Suite – Outlook, Word, Excel (knowledge of MS Query and Pivot Tables preferred)
Proficient computer skills to navigate various software packages and the internet
Excellent oral/written communication and phone skills/etiquette
Basic math skills
Job Type: Full-time
Pay: $18.
00 - $22.
00 per hour
Expected hours: 40 – 50 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 2 years
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Experience:
* Microsoft Office: 1 year (Preferred)
* Customer service: 1 year (Preferred)
* Microsoft Excel: 1 year (Preferred)
Work Location: In person
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