Dispatcher

RWS is a regional trucking company based in Northwest Ohio.
We have experienced explosive growth over the last 5 years and we need energetic people to support our load planning, coordinating and delivery efforts.
The ideal candidate will have transportation-related dispatch experience, a positive attitude, are excellent at customer service, and enjoys working as a team player, Candidate will create and oversee daily schedule, and make updates as needed.
Communicate effectively between customers and drivers to schedule work and resolve service issues.
Provides exceptional customer service to internal and external customers, including operational staff.
Uses software to enter ticketing information and driver track activity.
Shifts vary with the potential for overtime and Saturday hours depending site needs.
* Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.
* Works with managers, and the service department to optimize routes.
* Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
* Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.
* Fields incoming calls and e-mails from customer service and sales department; manages requests for pick-up or delivery and ensuring same-day service.
* Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
* Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
* Ensures same-day service on missed pick-ups by coordinating driver movement in the field.
* Records and documents information from drivers and distributes to appropriate departments.
* Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.
Job Type: Full-time Pay: Up to $22.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Referral program * Vision insurance Schedule: * 10 hour shift * Day shift * Rotating weekends Experience: * Dispatching: 3 years (Required) Work Location: In person