Summary: The Customer Service Representative is responsible for providing extreme customer service to our valued customers and sales representatives in a prompt, accurate and professional manner.
This critical role is the first point of contact for all incoming calls, emails and ecommerce orders and questions.
Customer and sales support is accomplished via phone, email, in person and ecommerce.
Strong computer skills is required as well as strong phone etiquette.
Key Responsibilities:
Applies knowledge of organization, products (oil, parts, chemicals, etc.
), services, and policies to provide a variety of customer services by telephone, email, e-commerce, and personal contacts.
Interacts directly with customers and the STO sales team to ensure all orders are processed timely and accurately.
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Provides pricing and delivery information.
Resolves customer questions, complaints and requests involving policy.
interpretation, order processing, deliveries, etc.
Processes adjustments in orders and billing.
Recommends changes to products or services to fulfill customer needs.
Position is full time, in-office, Monday-Friday, 8:00am-5pm.
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