Bilingual Customer Service Representative

\*\* Mexican and Puerto Rican spanish dialects work really well in this role.
Candidate must have some type of customer service experience.
Shift: Full time hours are normally40 hours per week.
Must be able to work between 8am – 6pm, no exceptions Required to attend ~ 4 week instructor led training Monday through Friday in the office.
Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training Candidates should have the following skills and education: High School Diploma or equivalent Bilingual (English and Spanish) Prior customer facing role or call center experience desired Customer and team focused Excellent verbal and written communication skills Able to work in multiple internet based systems \*\*Position will answer emails, chats and calls from 1-800- GET PINK (Roofing, and General Services) Must be able to learn quickly and be computer/tech system savvy - They will be working with multiple internet based systems\*\* HS Degree a Min\*\* Please treat anyone you submit as if they passed a 1st interview and are ready for a 2nd round with the manager.
We need these candidates to be screened very well.
Monday to Friday40 hours/wk Must be local to Toledo Description:This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday.
Opportunities exist to work over-time based on business need.
Schedules will fluctuate within this time frame based on business demand.
Qualified candidates must be flexible and available to work daily varying schedules between 8am-6pm.
PURPOSE OF THE JOBThe call center agent is the first point of contact to address direct and indirect customer inquiries, regarding Owens Corning’s products and services.
The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with Owens Corning’s standards.
The role is part of the Supply Chain and Industrial Strategy organization (SCIS).
Reports to: Get Pink Team LeaderSpan of Control: Individual Role with Assigned Responsibilities JOB RESPONSIBILITIES Provide quality service to internal and external customers.
• Handle incoming customer calls, emails and web inquiries regarding Owens Corning’s products and warranties • Ensure a timely and professional response • Enter all relevant information regarding inquiries into Owens Corning’s system • Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information • Advise customers on newly available products and programs to promote the OC brand and drive overall sales • Follow up with customers as requestedMetrics: • Call quality score • Customer feedback • Information accuracy • Adherence to schedule JOB REQUIREMENTS MINIMUM QUALIFICATIONS: • High School diploma or equivalent (Associates or Bachelors Degree preferred) • At least one year work experience in a customer facing environment EXPERIENCE: • Building materials experience • 1-3 years prior customer service experience • Prior experience working in a team environment • Demonstrated ability to work independently Job Type: Full-time Salary: $19.
00 per hour Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Ability to Relocate: * Toledo, OH 43659: Relocate before starting work (Required) Work Location: In person