Administrative Assistant -Crisis Center

Where New Paths Begin OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year.
We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment.
As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future.
Be the CHANGE you want to see in YOUR COMMUNITY! OhioGuidestone is currently seeking an amazingly energetic, qualified individual to fill a full-time Administrative Assistant position at our Napoleon, OH Crisis Center.
There may also be an occasional need to travel to other locations such as our Defiance office.
Candidates are required to have a high school diploma, reliable transportation, a valid driver's license, and insurance.
An associate degree, and two (2) years of relevant experience in the medical field is preferred.
SUMMARY The Administrative Assistant works under the supervision of the Client Care Supervisor and is responsible for ensuring that clients are welcomed in a professional and friendly manner while treating the clients with respect and dignity during all interactions.
Essential Functions: Demonstrate the values and guiding principles of Our Promise each and every day, performing with the highest standards of excellence, integrity and ethics.
Immediately greet and check-in clients and/or visitors when they enter the agency in a manner that is helpful and friendly; direct clients and/or visitors accordingly.
Answer multi-line telephone system; triage and accurately distribute phone calls, faxes, mail and scanned documents.
Verify and update all client demographic and insurance information at each visit including scanning identification and insurance cards and attaching to the client EHR.
Collect payments from clients as appropriate and document to the client EHR.
Schedule appointments and/or conduct daily appointment reminders as needed for current and potential clients.
Maintain client schedules to ensure efficient operation of the office.
Maintain confidentiality as required by state and federal regulations.
Maintain and update client documentation accurately and as appropriate in the Manage Electronic Health Records in accordance with agency policy and state and federal regulations.
Prepare letters, scan documents to the client, EHR, complete faxes, conduct monthly surveys, and maintain site inspections and drills.
Effectively communicate OhioGuidestone programs and services to potential clients and/or referral services.
Provide general office administration and oversight, including ensuring maintenance of office equipment, maintaining inventory of needed office supplies, ensuring cleanliness and organization of waiting, coffee and snack areas, where applicable.
Demonstrate positive leadership, promote an inclusive work environment and present the Agency in the most positive light with all internal and external contacts.
Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
Education & Experience: High School Diploma or GED; Associate’s Degree in related field preferred 2+ years’ experience working in healthcare or other medical field, with understanding of HIPAA, PHI, and electronic health records Experience working with Microsoft products including Outlook, Word, and Excel Ability to type approximately 40 WPM, with experience in numerical and alphabetical data entry Qualifications: Mission driven; strong desire to make an impact Effective interpersonal skills; able to speak effectively with individuals and/or groups of people Ability to customarily and regularly exercise discretion and good professional judgment Flexible; occasionally may have to work beyond regular business hours with or without notice to meet the needs of clients Strong organizational skills; able to handle multiple priorities with strong attention to detail and perform work independently.
Ability to maintain relevant, timely documentation as required.
Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
Successfully meet pre-employment drug screen, physical exam and tuberculosis test requirements.
Successfully meet all pre-employment background requirements.
Benefits Include Free CEU trainings Competitive medical benefits including a zero-cost monthly option for employee or employee + children! 10 paid holidays; three are exchangeable Flexible work schedules to support work/life balance Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations 401(k) with employer match option Employment Assistance Program (EAP) Mileage reimbursement Free licensure supervision Recognition and rewards At OhioGuidestone we care about the health and safety of our employees.
OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment.
We require and cover the cost of a fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made.
Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.
Committed to creating a more diverse community, we encourage candidates from historically underrepresented groups to apply.
EEO/M/F/H/V Experience Required 2 year(s): Years Education Required High School or better