Service Coordinator

*Job Description* *Job Title:* Service Coordinator *Job Type:* Full-time (Non-Exempt) *Full time Location:* Toledo, OH *Reports directly to:* Service Manager *Direct Reports: * NA *Job Purpose: * Dispatching field service techs.
Creating and tracking service work orders.
Creating, tracking and processing of warranty & fleet claims.
*Duties/Responsibilities:* · Taking calls/emails from customers for service.
· Arranging with Parts Dept.
and techs, to ensure correct parts/tools are available for anticipated repairs.
· Deciding the best-suited tech for each repair.
· Tracking repair if parts need to be ordered and rescheduling.
completion of repair upon receipt of parts.
· Keeping customer notified of repair status.
· Use of telephone, copier, printer/scanner, Excel, E-Emphasis, Fleet Tracker, email.
· Warranty and Fleet claim processing.
· Creating, tracking and processing of Warranty and Fleet work orders.
· Monitoring Warranty and Fleet credits.
· Correcting and resubmitting claims if corrections needed.
· Collection and return of warranty parts if requested by HYG.
· HYG SLMS stem and website used.
· Other projects as assigned.
*Position Requirements:* • *Education:* o High school graduate.
• *Experience:* o 3+ years experience in Customer Service/Logistics required.
o Experience working in production environment a plus • *Required Skills:* o Computer knowledge, phone skills, communication skills.
o General knowledge of hydraulic, electrical, LPG and internal combustion systems.
o Must be able to multitask and prioritize tasks to optimize efficiency.
o Must be able to track/maintain multiple projects through completion.
o Must have strong organizational skills.
Must use proper phone etiquette.
• *Travel Requirements:* o NA *Performance Goals: *This position plays a key role within the Service Department as one that initiates most service work and follows all work to completion.
This position is the "go-to" contact for most service related work for other Bohl Employees and customers.
As such, each of the other clerical positions within the Service Department takes their lead from the Service Coordinator when assisting with service work processing/ invoicing.
*Physical Requirements: * • Manual Dexterity: Proficiency in using hands and fingers to manipulate tools, operate machinery, or perform delicate tasks.
• Visual Acuity: Sufficient vision to read documents, operate equipment, or perform tasks that require accurate visual perception.
• Hearing Ability: Adequate hearing to understand verbal instructions, communicate with others, or detect auditory signals or warnings.
• Sitting: Ability to sit for long periods of time.
Bohl Equipment and Bohl Crane are equal employment opportunity and affirmative action employers and do not discriminate based upon race, color, religion, sex, national origin, age, genetic information, protected veteran status, status as a qualified individual with a disability, or any other characteristic prohibited by law.
All qualified applicants are encouraged to apply.
' ' Work Location: * One location Work Remotely * No Scheduling Job Type: Full-time Pay: $18.
00 - $20.
00 per hour Expected hours: No less than 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Referral program * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Education: * High school or equivalent (Required) Experience: * Scheduling: 1 year (Required) * Administrative: 1 year (Required) Work Location: In person